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Basic Web Hosting Questions
Basic Web Hosting Questions

What are the setup fees and monthly costs involved?
We charge a one time setup fee depending on the size and type of webhosting package ordered. The full rate charts for available hosting packages are shown on the Web Hosting pages.
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Is there a trial period or money-back guarantee?
We offer a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund, is if you violate our Terms of Service(TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content. Your account can be cancelled ONLY by submitting a service cancellation request via e-mail.. Other methods of cancellation are not valid.
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How fast are websites set up?
We strive for a setup time of no more than one business day. If an order is placed during normal business day hours, orders may be processed in only a few minutes.
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How am I billed?
We invoice you via mail or email. You will receive an invoice for each service/account order every month (if it is a monthly service). Special arrangements can be made for custom billing requirements.
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What if the hardware fails?
The data center stocks replacement parts for all servers and is always building new servers for our hosting clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. The data center repairs all failed hardware promptly, to minimize any downtime caused by such.
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Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fine print, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. We very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availability, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.
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What happens if I decide to leave
You are free to leave at any time.
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May I have some examples of some sites hosted by you?
Please e-mail us for a listing of sites we currently are hosting as new sites come on frequently!
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Does my website have their own IP number or is it shared?
This depends on the type of hosting packages you order. Traditionally all "dedicated" hosting packages come with a dedicated IP address. Our dedicated servers have the ability to utilize IP based, or IPless, virtual hosting configurations. Standard hosting services may use a "shared" IP number.
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Can I have adult content on my website?
Yes, you can have adult content on your websites.
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May I view your Terms Of Service?
The terms of service (TOS), including policy and service guidelines, are available online at: http://www.appstarconsulting.com/terms.htm.
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How long have you been in business?
We have been in business since November 2000.
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What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurrence is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if we take any action on your account.
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What if I want to upgrade my website?
You may upgrade or downgrade your web hosting package at any time. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select. Transfers between operating systems (ie..Linux to Windows NT) will require a setup fee to be paid.
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How is my website monitored?
The data center maintains internal and external monitoring systems for every server. The servers are checked every 5 minutes via network monitoring software. Uptime is monitored as well as individual features and services running on each server. Staff is notified via alarms, email, screen popups, and paging, if a problem occurs.
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What is the uptime?
We strive to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon cutting a fiber line somewhere), backbone peering point issues (ie...UUnet having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If we fail to meet our 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. We do not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for us, and in turn would only negatively affect the service level we provide you. "Partial refunds for partial downtime" is our standard policy.
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Do you have a Service Level Agreement (SLA)?
Out Service Level Agreement (SLA), including policy and service guidelines, are available HERE .
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Do you have battery backups and generators?
The NOC is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our NOC. APC, Tripp-Lite, & Liebert UPS Systems provide the power backups, along with Kohler generator systems.
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What about software upgrades?
All software upgrades/patches are handled for you. If a new bug or security vulnerability is found, the systems are immediately upgraded. As new software is released, including new versions of operating systems, it is evaluated. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented.
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What if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... we do not host such websites. If such material is found on one of our servers, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. We strictly review all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. Security checks are run on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole data center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. The NOC also uses firewall technology to fend off most common methods of flooding and attacks to the network.
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How is extra bandwidth billed?
Software is run on every server and on the switches to monitor individual website usage and server-wide usage. Bandwidth is billed per Gigabyte (GB) over your monthly allocation, rounded up to the nearest Gigabyte. Usually between the 3rd and 5th of the month you will receive your bandwidth overage billing, if applicable, for the preceding month's usage.
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How many sites are currently running on per server?
We do not have a set quantity of domains running on each machine. We find that ten domains can utilize more resources than 200 others. We monitor each server's performance levels and attempts to maintain a low server load average and high cpu availability. As needed, we will upgrade the hardware, to increase server performance. Individual domains that become to much for the server to handle, and utilize too much server resources, are moved to servers set up specifically for such resource intensive accounts.
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Why should I choose AppStarConsulting as my webhost?
Simple. AppStarConsulting maintains one of the most feature rich hosting packages on the market, so advanced that many hosting companies cannot compete. AppStarConsulting offers a 30 day full money back guarantee for new clients that sign up...so you really cannot loose by selecting AppStarConsulting.
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